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OLA HAVE NOT REFUNDED 2 AUTHORISATION HOLDS AND DO NOT RESPOND TO MY EMAILS

Ola Cabs Australia - OLA HAVE NOT REFUNDED 2 AUTHORISATION HOLDS AND DO NOT RESPOND TO MY EMAILS
Ola Cabs Australia - OLA HAVE NOT REFUNDED 2 AUTHORISATION HOLDS AND DO NOT RESPOND TO MY EMAILS
Ola Cabs Australia - OLA HAVE NOT REFUNDED 2 AUTHORISATION HOLDS AND DO NOT RESPOND TO MY EMAILS
Ola Cabs Australia - OLA HAVE NOT REFUNDED 2 AUTHORISATION HOLDS AND DO NOT RESPOND TO MY EMAILS
Ola Cabs Australia - OLA HAVE NOT REFUNDED 2 AUTHORISATION HOLDS AND DO NOT RESPOND TO MY EMAILS
Ola Cabs Australia - OLA HAVE NOT REFUNDED 2 AUTHORISATION HOLDS AND DO NOT RESPOND TO MY EMAILS
I'm tried to book an OLA ride, ola took a $43 authorization hold, the driver then cancelled immediately after accepting the trip. I booked another OLA ride as soon as my first ride was cancelled, again OLA took an authorisation hold, this time of $47, and yet again the...
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ID
#3423240 Review #3423240 is a subjective opinion of poster.
Location
Melbourne, Victoria
Service
Ola Cabs Customer Care
Loss
$90
Preferred solution
Full refund

Overcharged

The fare was set around $10.80 but was charged $12.50. Ride was with Ashdeep Singh on Tuesday 20 Sept drop off approx 9.50pm.

User's recommendation: Check quoted fare against actual.

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ID
#4002837 Review #4002837 is a subjective opinion of poster.
Location
Newcastle, New South Wales

Charged me but no one came to pick me

Ola Cabs Australia - Charged me but no one came to pick me
Ola Cabs Australia - Charged me but no one came to pick me
You charged me but no one came to pickup me and no sign off my trip. Plz refund my money which has been deducted from my account. Sable.varsha88@***.com +61 0412 ****29
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ID
#3861653 Review #3861653 is a subjective opinion of poster.
Location
Perth, Western Australia
New Reviewer

Charged me twice

Ola Cabs Australia - Charged me twice
Ola Cabs Australia - Charged me twice
I want my money back as I was charged $40 twice and have evidence of only catching one!!! I would like if you could call me as soon as possible to resolve this issue.
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ID
#3836138 Review #3836138 is a subjective opinion of poster.
Location
Melbourne, Victoria
Loss
$50
Preferred solution
Full refund

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New Reviewer

Complaint

How can I stop this company from trying to take money from my account when I don't have any credit or debit cards at all. I've never use this company or even uber.
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ID
#3828014 Review #3828014 is a subjective opinion of poster.
Location
Perth, Western Australia
Pros
  • Havent got one
Cons
  • No personal customer help available
Preferred solution
For you attempting to take money from my bank

Wrong charges

Hi there I checked Ola for my trip and it was $49 and I checked Uber and it was $55 for that I ordered Ola and you didn't show me any peak charges and Uber was $55. I arrived on Saturday last week and I got Uber and I paid $57. Last January I used Ola on Saturday which...
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ID
#3827576 Review #3827576 is a subjective opinion of poster.
Location
Melbourne, Victoria
Loss
$103
Preferred solution
Price reduction

Ripped off

My driver dropped me off then continued on to another destination and charged me double the fare. Cant contact Ola to get a refund!!! Disgraceful!!!

User's recommendation: Use a Tsxi.

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ID
#3824382 Review #3824382 is a subjective opinion of poster.
Location
Adelaide, South Australia
Cons
  • Being overcharged
  • Refund money prosecess

Left phone in cab and there is no way to co tact th driver

My grandson just arrived home and realised he left his mobile phone in th back seat of th ola cab how does he contact the driver to get his phone back?
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ID
#3786657 Review #3786657 is a subjective opinion of poster.
Location
Brisbane, Queensland

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New Reviewer

Refund

Ola Cabs Australia - Refund
Ola Cabs Australia - Refund
On the 15th of July I was charged $13 and the driver stayed in one spot. I cancelled the ride and was told no charge as per yr rules the driver didn't move from his position at all . I caught an uber. The charge was a temporary hold and has not been refunded dispute...
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ID
#3776609 Review #3776609 is a subjective opinion of poster.
Location
Harrington, New South Wales
Pros
  • Pathetic
Loss
$13
Preferred solution
Full refund

Overcharged and no way to contact them

Ola is ripping people off. Charged me double the quoted price. $30 FOR A 10 minute ride? Their app is designed to look like they have support pages but they dont. The write to us function doesnt allow for writing a message. They have ripped me off and kept my money

User's recommendation: Warning about OLA.

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ID
#3776214 Review #3776214 is a subjective opinion of poster.
Location
Melbourne, Victoria
Cons
  • Rip you off

Double transition

Last night I used Ola cab from international airport Sydney.I chosen $48 Ola but theres two transactions one is $48 and other is $ 53 cant understand. I hope amount refund as soon as possible thank you.
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ID
#3741934 Review #3741934 is a subjective opinion of poster.
Location
Sydney, New South Wales

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New Reviewer

WAITING

HI I HAVE BEEN WAITING FOR 23 MINUTES FOR MY OLS TO TURN UP NAD ON THE TRACKING IT SHOWS HE HAS BEEN PARKED FOR MOST OF THAT TIME AND NOT MOVING? MY START CODE IS 5451 I CAN NOT WAIT ANY LONGER, WHAT DO i DO?
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ID
#3711637 Review #3711637 is a subjective opinion of poster.
Location
Adelaide Cbd, South Australia
Preferred solution
Deliver product or service ordered

Item left in cab

iPhone left In Cab. Please phone me on 0452 66* *** immediately to resolve. Very urgent please phone me.

User's recommendation: iPhone left on cab.

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ID
#3680039 Review #3680039 is a subjective opinion of poster.
Location
Sydney, New South Wales
Cons
  • Left item in cab
New Reviewer

Payment issue

Ola Cabs Australia - Payment issue
Ola Cabs Australia - Payment issue
Hi, I took an Ola cab this morning and I got a receipt for 10.56 but my card was charged for 13. This isnt the first time this has happened. Previously I was charged 15 dollars on my card for a payment of 12. Can you please correct this and let me know? Regards, Aleena
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ID
#3630535 Review #3630535 is a subjective opinion of poster.
Location
Sydney, New South Wales
Pros
  • Nice driver
  • Convenient
Cons
  • Price gouging
  • Being overcharged
Loss
$6
Preferred solution
Let the company propose a solution

Worst customer service

Can't submit any comments or complaints through the app. Looks like their "email" is now some offshore team in Asia. Don't expect to be understood or compensated for poor driver behaviour or any other complaint.
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ID
#3605119 Review #3605119 is a subjective opinion of poster.
Location
Melbourne, Victoria

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Verified Reviewer
New Reviewer

High charges for my booking

Ola Cabs Australia - High charges for my booking
I was showed the price of $10-$12 and was charged $28 for a 5.9km ride of ten mins ... And the time was 10.00 am ... I waited for the booking , as the app could not find any drivers to confirm the booking. It took 15 MNS to book and them 9 MNS waiting time . And after all this ... They charge me high charges for a ten mm ride.

User's recommendation: Cross check taxi charges.

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ID
#3604416 Review #3604416 is a subjective opinion of poster.
Location
Brisbane, Queensland
Pros
  • Nice driver
Cons
  • Customer service and refund policy
Preferred solution
Full refund

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