Ola Cabs Australia
Reviews and Complaints
Stealing from me'
I ordered an ola for an $80 journey yesterday. He arrived parked 3 cars away before I could get in the cab he cancelled my ride and picked someone else up right in front of me.
I stood in front of the car he nearly ran me over then I was charged $80 for a fare I did not take. I could not afford another ride and was stranded at Crown Perth alone.
I had to share a ride with a stranger then get a train.
This is disgusting greedy behaviour and I could have been abducted as I was alone.
There is no contact number to call to get my refund and the online service is not very helpful.
I will never use OLA again.
User's recommendation: Never use Ola alone
Overcharged
User's recommendation: Check quoted fare against actual
Wrong charges
Hi there
I checked Ola for my trip and it was $49 and I checked Uber and it was $55 for that I ordered Ola and you didn't show me any peak charges and Uber was $55. I arrived on Saturday last week and I got Uber and I paid $57. Last January I used Ola on Saturday which Gold Coast was very busy and it was $54.5.
The peak charge was not shown in your estimated cost, it shows $49
Please can you fix this bill and refund the over charge.
Regards
Harby Mansour
Sent from my Galaxy
----- Original message -----
From: OlaCabs
Date: 30/7/22 12:02 pm (GMT+10:00)
To: harbym@***.com
Subject: Your Saturday ride with Ola
A$152.27 CRN651302****
Preferred solution: Price reduction
User's recommendation: Be carful from any print under the car photo. take screen shot. don't trust them
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Verified Reviewer | Perth, Western AustraliaComplaint
- Havent got one
- No personal customer help available
Preferred solution: For you attempting to take money from my bank
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Sydney, New South WalesPayment issue
- Convenient
- Nice driver
- Price gouging
- Being overcharged
Preferred solution: Let the company propose a solution
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brisbane, QueenslandHigh charges for my booking
- Nice driver
- Customer service and refund policy
Preferred solution: Full refund
User's recommendation: Cross check taxi charges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sydney, New South WalesRipped off
- Rip you off
Preferred solution: Full refund
User's recommendation: Do not use. You will be ripped off
Overcharged and no way to contact them
- Rip you off
User's recommendation: Warning about OLA
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Perth, Western AustraliaWaiting for pre-authorization payment
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Adelaide Cbd, South AustraliaWAITING
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Sydney, New South WalesMy ride did not my ride Wednesday 18/05/22
He is not a very nice driver with bad attitude
He did not complete my trip, he pick me up and he set up his GPS and drove on away from the shops and went pass the first street and I said to him excuse me;you are taking me in the long way and he stop the car and I asked him nicely sorry can we go back to the street that we drove pass that will take us back on the main road and all the way to my drop off address.suddenly he turn around in a angry way and said omg he was following his GPS and I tell him again all my ola drivers always thats pick me always follow that street then he said to me to get out of the car and find another driver I was really upset and tearsing at that same time
I get out off the car and said to him I will make a-complaint of you to the ola company and refund my money back and you got me late for my work. I was very lucky I ran back and caught the bus on time to get me to work but still I was 10mins late.
I do not like him to be continue ola driver any more maybe he has been doing this to the other customers? Please I need my money back
Thanks kindly regards Donna
Ripped off
- Refund money prosecess
- Being overcharged
User's recommendation: Use a Tsxi.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDriver took wrong route. not completed
I was runnimg late and told driver (Madeep Singh) to take the Cross city Tunnel because it's faster.
for some reason he didnt make that turn. When i reminded him he said I'm confused sorry and i said just continue the regular route.
I noticed he made different turn and when i asked where he was going i got no answer. so it appeared that he was going back to the tunnel route made a big circle and missed the Cross city Tunnel entrance again, wasting another 7-10minutes. At this time I would be completely late and miss my class. So my trip was not competed.
I am constantly dissapointed in Ola as your drivers and support team do not seem to not carr about the customers needs. I demand a refund as this ride was a waste of time and have to suffer the consequences of missing my class
- Discount sometimes
- No phone contact available
- No personal customer help available
- Rip you off
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Muscat, MuscatCharged Twice without taking the ride and no refund
- Bad customer service
Preferred solution: Full refund
Left phone in cab and there is no way to co tact th driver
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